FAQ

How do I create an account?

Click “Log in” in the top menu, then “Create account.” You can also create one at checkout so your details are saved for next time.

How can I track my order?

Once your order ships you’ll receive a confirmation email with a tracking link. You can also view order status any time from your account.

How do I reset my password?

On the login page, select “Forgot your password?” and we’ll email you a secure reset link.

How long does shipping take?

US orders typically arrive in 3–5 business days. International orders take 7–14 business days depending on destination.

Do you ship internationally?

Yes — we ship worldwide. Any duties and taxes are calculated at checkout so there are no surprises on delivery.

How much does shipping cost?

Enjoy complimentary US shipping on qualifying orders. Standard and international rates are shown at checkout.

Can I change or cancel my order?

We pack quickly! Email us within an hour of ordering and we’ll do our best to update or cancel it before it ships.

I received the wrong or a faulty item.

We’re sorry about that. Contact us with your order number and a photo and we’ll make it right straight away.

I didn’t get an order confirmation.

Please check your spam folder first. If it’s not there, reach out through our contact form and we’ll resend it.

How do I find my size?

Each product page has a full size chart. The Signature Five run true to size — when in doubt, take your usual size.

What’s the fit like?

A 15" out-seam and 5.5" inseam — tailored to swim in and easy enough to wear all day.

How do kids’ sizes run?

Kids’ styles are sized 1–10Y. See the dedicated kids size chart on each product page.

What payment methods do you accept?

All major credit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal.

Is my payment secure?

Yes. Checkout is fully encrypted and processed securely through Shopify. We never store your card details.

Can I use a discount code?

Absolutely — enter your code in the discount field at checkout and the total will update automatically.

What is your return policy?

Return unworn items with tags attached within 30 days of delivery for a refund or exchange.

How do I start a return or exchange?

Head to our contact form with your order number and we’ll send you return instructions and a label.

How long do refunds take?

Once we receive your return, refunds are issued to your original payment method within 5–10 business days.