Refund policy

RETURN WINDOW

You have 14 days from the delivery date to return an item. Items must be unworn, unwashed, in their original packaging and with all tags attached.

Holiday returns: Purchases made between November 15 and December 24, 2026 can be returned until January 15, 2027. Sale items remain final sale.

WHAT CAN BE RETURNED

Full-price items can be returned within 14 days of delivery.

Orders that used a discount code or our "Buy 2, Save 15%" offer can be returned as normal. If you return part of a discounted order, your refund will be the amount you actually paid for the returned item, after the discount.

FINAL SALE ITEMS

Items bought at a sale price (shown with a crossed-out original price) are final sale and can't be returned or exchanged, unless they arrive defective or damaged.

HOW TO START A RETURN

Email us at info@palmees.com with your order number and the items you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first, and don't send returns to our manufacturer's address.

RETURN SHIPPING

United States: Returns are free. We'll send you a prepaid return label.

Outside the United States: You're responsible for the cost of return shipping, and return shipping costs are non-refundable. We recommend a trackable shipping service, as we can't guarantee we'll receive your return.

REFUNDS

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued within 5 business days, either to your original payment method or as store credit, whichever you prefer. Your bank may take a few extra days to show the refund.

Original shipping charges are non-refundable.

DEFECTIVE OR DAMAGED ITEMS

If your item arrives defective or damaged, email us at info@palmees.com within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including any sale items.

EXCHANGES

Need a different size? Return the item for a refund or store credit and place a new order, or email us and we'll help with an exchange while stock allows.

CANCELLATIONS

Orders can be canceled only before they ship. Email info@palmees.com as soon as possible to request a cancellation.

GIFTS

If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return. Otherwise, we'll refund the person who placed the order.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 business days, check with your bank or card provider first, then email us at info@palmees.com.

QUESTIONS

Email us at info@palmees.com. We're available Monday to Friday, 9:00 AM to 6:00 PM ET.