Shipping policy

ORDER PROCESSING

Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive an email with your tracking number as soon as your order ships.

SHIPPING RATES AND DELIVERY TIMES

United States: Free shipping on all orders. Delivery in 3–5 business days.

Mexico: Free shipping on all orders. Delivery in 6–10 business days.

Canada, United Kingdom, most of Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Israel and the United Arab Emirates: $19 USD, or free on orders of $135 USD or more. Delivery in 7–14 business days.

All other countries: $29 USD, or free on orders of $135 USD or more. Delivery in 10–20 business days.

Delivery times start once your order ships and are estimates, not guarantees. Customs checks, weather, carrier delays and peak holiday periods can add extra time.

WHERE WE SHIP FROM

Most orders ship from our warehouse in California, USA. Some orders to Mexico ship from our warehouse in Mexico.

DUTIES AND TAXES

For Canada and most international destinations, duties and import taxes are calculated and charged at checkout, so there's nothing extra to pay on delivery.

For some destinations, including Mexico, duties and import taxes are not collected at checkout. If they apply, your carrier or local customs may charge them on delivery, and you are responsible for paying them. If duties are not shown at checkout, they were not included in your order total.

SHIPPING ADDRESS

Please make sure your shipping address is complete and correct before placing your order. If you need to change your address, email us at info@palmees.com as soon as possible. We can't change an address once the order has shipped. We are not responsible for orders delivered to an incorrect address provided at checkout.

LOST, DELAYED OR DAMAGED PACKAGES

If your tracking hasn't updated for 7 business days, or your package arrives damaged, email us at info@palmees.com with your order number and we'll help you resolve it with the carrier. If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us.

RETURNS

For information about returns and exchanges, please see our Refund Policy.

QUESTIONS

Email us at info@palmees.com. We're available Monday to Friday, 9:00 AM to 6:00 PM ET.